A netizen, Robert Teh, voiced his unhappines at the alleged poor customer service practices of Keppel Electric.
Teh shared that while had already paid the first bill of $28.51 by cheque, and also submitted his GIRO application form, he has continued to receive numerous payment reminders.
He also alleged that Keppel Electric threatened to terminate his account.
Attempts to speak to the customer service department at 68033000 has proved futile. Teh alleged that his calls were repeatedly cut off when he was asked to wait.
For Teh, he needs confirmation that Keppel Electric has rceived his payment as well as his GIRO application.
Teh may be right to feel aggrieved.
He claims to have made payment.
So, instead of sending more letters demanding payment, even if these were automatically sent out, they should ascertain whether the payment was successul.
If it wasn't, they need to be clear that the payment wasn't successful and nothing was paid. They should offer a solution instead of merely sending a lawyer's letter to him.
In a competitive environment, consumers weigh every factor, including the standards of customer service, to determine which company they should purchase from.
Customers are kings. They can just switch to other service providers.
